1. Eligibility for Refunds We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may request a refund under the following conditions:
- The product must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Refund requests must be made within 30 days of purchase.
2. Non-Refundable Items Several types of goods are exempt from being returned:
- Customized or personalized phone cases.
- Products purchased on sale or with a discount.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Process for Refunds To initiate a refund, please follow these steps:
- Contact our customer service team at [customer service email] with your order number and reason for refund.
- Once your return is approved, we will provide you with a return shipping address.
- Customers are responsible for return shipping costs.
4. Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Late or Missing Refunds If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].